Please note that our products are offered at wholesale cost to retailers with a valid sales permit ID for the purpose of resale only. Generally, our wholesale products are priced 50% below our MSRP. Due to the immense savings, we have certain criteria that must be met in order to open a wholesale account:
You must complete a wholesale account application, providing your EIN, and Sales & Use Tax ID.
Your store must meet the standards of the Hip Modern Soap Co. (henceforth referred to as HMS) brand and not dilute the image we promise to uphold for our wholesale family.
Accounts will be reviewed annually. We reserve the right to cancel an account if HMS goods are not being well maintained, stocked in suitable temperatures, displayed well, kept in good hygiene (sample/tester products replaced as needed) or if the account changes ownership. Duplication or adulteration of products or packaging or falsely representing products as your own is strictly prohibited. HMS does not allow our products to be sold on any type of auction site. Products cannot be sold at temporary locations not previously approved by HMS (such as art & craft festivals) unless otherwise given written permission. We reserve the right to limit or discontinue the selling of our products to parties with sales and distribution strategies not compatible to those of HMS.
Order Fulfillment: Fulfillment can take up to 3 weeks depending upon stock levels, and therefore all wholesale clients are asked to plan accordingly. If all products in your order are in stock and ready, you should receive your order within 2 weeks unless otherwise noted. Back-ordered items can take up to 5 weeks to arrive. Please specify if you would like items to be sent as they are ready or held until the order is able to be shipped in full. Additional shipping fees may apply
Shipping & Handling: Wholesale orders do not include shipping charges when order is placed. Shipping charges for my order will be calculated after the order is finished. We can provide an estimate prior to your order being placed but this is just an estimate. We do this to provide the cheapest option available to each customer. If you would like us to use your shipping account, please include all necessary acct info. HMS reserves the right to refuse any order felt to be fraudulent. Please note that no orders will be shipped until the shipping invoice is paid.
Wholesale Payments: Orders must be paid for in full in U.S. currency prior to shipment. At this time, we do not offer payment terms (Net 30, 60, 90, etc). If you would prefer to pay via check, please contact us prior to placing your order.
Lost, Incorrect or Damaged Goods: If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials and contact us within 3 business days after its arrival. Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been returned to HMS within 10 days of receipt for inspection. Shipments that have been determined to be lost, after thoroughly researching the package through delivery confirmation tracking, will be replaced. For both circumstances, a monetary refund will not be given. All orders are shipped with the appropriate insurance coverage and we encourage wholesale customers to complete an insurance claim with the carrier.
Canceling/Changing Your Order: Due to our size and efficient fulfillment, we move pretty quickly, so we cannot guarantee that your order can be cancelled or altered after it has been placed. You may contact us as soon as possible to see if your order has already started to be processed. In the event that it has not, we will be more than happy to make changes to it within 24 hours.
Display: It is your responsibility to maintain a clean environment and replace tester products as needed. Failure to maintain a clean display and products can result in termination of your wholesale account.
By placing a wholesale order, you are stating that you understand and adhere to all policies set forth by Hip Modern Soap Co.